References

For Betty Barclay the entire fulfillment process is carried out by PVS. Currently, we supply Germany, the Netherlands and Austria. More countries are planned.

Betty Barclay’s international orientation has been considered and realized in any respect. For example, the country-specific payment and delivery channels have been considered. Returns are processed directly in the country and customer requests are answered in the language of the country.Betty Barclay’s top priority was great flexibility with regard to market requirements.

Integration of online marketplaces and flexible customisation of delivery routes and returns processing are the key elements.

Project management, customer service, payment handling, including credit rating, and provision of interfaces to online shop and customer service center are fulfilled by PVS. Our call center employs multilingual call center agents who can service Betty Barclay’s customers in their relevant national language.

Betty Barclay could rely on a well-established long-standing team.

PVS provides the complete multichannel fulfilment for the BabyOne specialty store chain-

1988 was the year when the very first store of this specialist chain for baby and toddler products opened at Freudenberg near Siegen. Since then, BabyOne has grown constantly; today, being the number one retail chain for baby and toddler products in Germany.

The secret of its success: Everything a baby needs under one roof. The special thing about BabyOne is: The right combination of product portfolio and consequent customer-orientation.

Since November 2009, the retail chain has had its own online shop at www.babyone.de  offering its customers online shopping through all channels. And this is where PVS’s fulfillment services come in.

PVS takes over the complete commercial and logistic services for BabyOne, from taking and handling orders to accounts receivables, warehousing, shipments and return shipments. Trained call center agents assist the customers at PVS’s own customer service center when placing orders and answer any questions that may arise.

»With PVS, we have a capable fulfillment partner assisting us implementing our long-term goals«, says Bianca Menzel, officer at BabyOne.

The publishing group Rudolf Müller in Cologne is among the market leaders in Germany for technical publications. The target groups for these items (books, loose-leaf publications, magazines etc.) are booksellers and experts (architects, civil engineers, etc.).

PVS handles the logistics for this client. Reporting is centralized and covers all channels of distribution: direct marketing, B2B and subscription services.

PVS not only offers customized solutions for large corporations but also for small publishing houses.

Whether it is printed or other media, like DVDs or CDs - the key factor is many years of experience combined with the business practices of the publishing sector.