References

The name Victorinox has stood for the highest quality workmanship for more than 130 years. Since then, the traditional Swiss company has developed into a global player. The main reason for this is the precision craftsmanship with which the articles are manufactured. With its e-commerce fulfillment services, PVS Europe ensures that this promise of quality is also kept on the last mile to the customer. In addition to logistics, PVS also supports Victorinox in customer care and accounts payable.

"For our business, we need an expert partner on whom we can rely 100 percent and who ensures that delivery, returns management, accounting and fiscal issues run smoothly," emphasizes Monika Holdener, Senior Manager Online Operations at Victorinox. "By outsourcing customs clearance to PVS, webshop customers from Germany, Austria, the UK and France pay no customs duties." This is a real added value, because it saves them having to go to the customs office, pay customs duty by post, or make expensive additional payments.

PVS provides the complete multichannel fulfilment for the BabyOne specialty store chain-

1988 was the year when the very first store of this specialist chain for baby and toddler products opened at Freudenberg near Siegen. Since then, BabyOne has grown constantly; today, being the number one retail chain for baby and toddler products in Germany.

The secret of its success: Everything a baby needs under one roof. The special thing about BabyOne is: The right combination of product portfolio and consequent customer-orientation.

Since November 2009, the retail chain has had its own online shop at www.babyone.de  offering its customers online shopping through all channels. And this is where PVS’s fulfillment services come in.

PVS takes over the complete commercial and logistic services for BabyOne, from taking and handling orders to accounts receivables, warehousing, shipments and return shipments. Trained call center agents assist the customers at PVS’s own customer service center when placing orders and answer any questions that may arise.

»With PVS, we have a capable fulfillment partner assisting us implementing our long-term goals«, says Bianca Menzel, officer at BabyOne.

The family-run Siemes Group from Mönchengladbach with its approximately 5,000 employees is considered one of the largest German shoe retailers. The group can look back on more than 80 years of company history. Under the motto "Big Brands - Small Prices", the group offers an extensive range of brand-name shoes for the whole family. In addition to the 183 stores, the company's e-shop has become an important sales channel. When it comes to e-commerce, Siemes has been relying on the fulfillment expertise of PVS Europe since 2010. The logistics professionals take care of orders, fulfillment and returns for the online store www.schuhcenter.de. In addition to warehousing and shipping, they also support the shoe retailer with customer care and finance services.

"With PVS Europe, we have found the right partner for our fulfillment, who supports us flexibly time and again. Be it price markups or additional storage options for our stores - we know that the PVS team will find suitable solutions for us," explains Robert Flanz. "Especially late deliveries, broken goods or sending the wrong items can ruin years of work building up an e-shop. After all, the best store front end is useless without perfect logistics service. Together with PVS Europe, we can offer our customers a positive customer experience from purchase to delivery."

PVS Europe has accompanied schuhcenter.de on its path to success in recent years. With its technical infrastructure and specialist staff, the fulfillment expert is well equipped for further expansion.