Icon Phone Icon Mail Icon search

Customer Care

Customer relationship in harmony!

The most important factor for success in e-commerce: satisfied customers.

We want you to be sustainably successful with your e-business. The most important prerequisite for this is satisfied customers who feel they are in good hands every time they contact your shop. Especially when something has not gone as planned. With our customer care solutions, we help you to always give your customers exactly the support you need. No matter whether online, by mail or chat, by telephone or the classic way by mail.

We care! 
Customer Care Services

Multilingual Service Centre

The best kind of service is one that speaks the language of your customers. With us you can offer your customers support almost all European languages. Not only does it make your customers feel good, it also ensures brand-oriented communication.

Individual service times

We can arrange the opening hours of our Service Centres according to your needs and those of your customers - up to and including 24/7 support. Just get in touch with us.

ACD telephone system

With our ACD telephone systems, we ensure that every customer can immediately talk to a competent employee. In addition, we ensure that our employees are able to review previous customer contacts so that your customers experience a competent and consistently high quality of consulting.

Ticket-Management-System

Through our ticket management system, we ensure that your customers also receive online advice that is fast, competent and of consistently high quality.

Knowledge base

We learn more about customer service every day. With every customer contact, with every problem that has been solved, we gain new insights and experiences that are valuable for everyone. This is why we collect customer service knowledge in knowledge databases that are available to every service employee. This allows new employees to be quickly integrated into the service team, and to offer your customers service-oriented and competent advice.

Telephone and written customer support

When it comes to support, we are as individual as your customers. Whether it's telephone advice or convenient service by e-mail, chat or social media - we ensure that you can be there for your customers on all channels.

How can we support your success?

Get advice now!

Learn more

* denotes mandatory fields

Our case examples

To our references learn more

More services

pvs fullfilment europe ecommerce marketplace services

Marketplace Services

Learn more
pvs fullfilment europe ecommerce unternehmen it services

IT-Services

Learn more
pvs fullfilment europe ecommerce unternehmen e shop services 02

E-Shop Services

Learn more
pvs fullfilment ecommerce unternehmen finance services

Finance Services

Learn more
pvs fullfilment europe ecommerce logistic services

Logistic Services

Learn more
pvs fullfilment ecommerce unternehmen customor care 02 v2

Customer Care

Learn more
pvs fullfilment europe ecommerce produc care

Product Care

Learn more