Everyone sees customer service as the end of the chain Customer service E-Commerce eSolutions fly.commerce Solutions Everyone sees customer service as the end of the chain But it starts much earlier. According to Deloitte, 85% consider good service to be crucial. However, customer service is not just the last phone call or the last email. Everyone sees customer service as the end of the chain Read More »
How AI solutions increase service quality Artificial intelligence Customer service E-Commerce Solutions Whether it’s a large company, a traditional manufacturer or a freshly founded start-up – if you want to be successful in e-commerce, you not only have to meet the expectations of your end customers, but also offer them an optimal customer experience. This includes proactive service, personalised interaction and seamlessly connected shopping experiences across all touchpoints. For consumers, the product, shopping and service experience have become inextricably intertwined. A perfect cross-channel CX is therefore crucial for e-business success. Only those who offer their customers individualised goods and services can convert one-time buyers into loyal customers and maximise their customer live time value. How AI solutions increase service quality Read More »
The five most common mistakes in customer service Customer service E-Commerce Solutions Tips The performance of your customer service can make the difference between good reviews and repeat customers. Here are the 5 most common customer service mistakes and tips to avoid them: The five most common mistakes in customer service Read More »