Customer service

Our customer care solutions have been tried and tested over many years and yet are so flexible that we can take account of your individual needs and those of your customers. Thanks to our constantly optimised tools and processes, our employees are also able to provide competent advice and assistance even on complex issues. We support you with our customer care solutions in your optimisation in order to be successful on the market in the long term. We help you from start to finish with efficient e-commerce business processes.

Get in touch

Customer Care

Your advantages at a glance

Highly qualified departments

Service in your interest and for the benefit of your customers

Full focus on your customers

Fast onboarding and best practice

Key account in the team

Maximum efficiency & real customer proximity through AI

Just the way you need and
your customers wish for

Our individual customer service

Fast onboarding and best practice

Thanks to our long experience, we are quickly fully operational for you. We really take care of everything: telephone, telephone numbers, training, key account and maintenance of the knowledge database. Your advantages: flexible, personal and tailor-made solutions.

Full focus on your customers

We deliberately work with small teams of around 15 employees who only manage a very small number of different projects. This allows our service specialists to concentrate fully on being the best possible contact for your customers.

Key account in the team

With us, the key accounts are directly in the team as interfaces to you and actively participate. In this manner, we are able to answer further questions and take on more extensive tasks even after a short period of time.

Service in your interest and for the benefit of your customers

As a matter of principle and without exception, we always act in the best interests of our clients. For us, this also includes making sure that we offer your customers an outstanding customer experience at all times. For example, by always working towards achieving a high first contact resolution, i.e. solving a customer problem at the first service contact. This way we reduce your service effort and make a customer happy at the same time.

Highly qualified departments

It is important to us not to be a classic call centre, but to offer a service that is sufficiently competent in terms of content that it could also come directly from you. That’s why we always train our employees thoroughly on the specifics of your products and the special requirements of your target group.

Maximum efficiency & real customer proximity through AI

By integrating the latest technologies, we ensure that we serve your customers not only authentically, but also with maximum efficiency. Our AI tool compares all incoming enquiries with our linked knowledge database, learns constantly and then provides our employees with various information modules for processing the enquiry. Thanks to this and also thanks to the goodwill matrix agreed with you, we can answer the most diverse concerns of your customers individually in only the shortest time and always decide in your best interests.

Yes. You are right here.

Contact us without obligation and present your brand to us. Together we develop targeted solutions for your individual needs – together we bring your products to the world!